Ticketmaster Information Update Regarding Cancelled and Rescheduled Live Events

The other day, the folks at Ticketmaster released some information regarding event postponements and cancellations based on the growing threat around this Coronavirus Pandemic. You’ve likely been following the news about this by now because its everywhere you turn and as each day goes by the outlook gets grimmer and grimmer and the overall warnings increase. Since I was very busy here announcing numerous tours that were postponded or cancelled outright, I could only get to this update from Ticketmaster now. To see a rundown of all the tours that have been placed on hold, please refer to our Tours and Festivals section and of course my metropolitan area readers should compare their tickets envelope against the shows that I’ve listed on our Events Calendar. Let’s read this update together.

ticketmaster logo

The Press Release:
Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with federal, state and local officials in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they determine how best to proceed with the thousands of events they have on the horizon.

As we receive updates from artists, teams and show organizers on their postponed and rescheduled events, as well as their individual refund policies, we will be providing fans with the latest news on their event status via this comprehensive information portal. For events in Canada, please click here.

As always, canceled events are automatically refunded. If an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed.

In the meantime, please see below for more detailed guidance:

* For future events that are still scheduled, you’re all set. There’s nothing you need to do, and if anything changes, we will contact you with updates.

* If your event was canceled, there’s also nothing you need to do. It’s Ticketmaster’s standing policy to automatically refund the full cost of the ticket and fees to the original purchaser’s method of payment used at time of purchase. For any canceled events, due to the unprecedented volume of cancelations, please note that you should expect to receive your refund in as soon as 30 days.

* If your event was rescheduled, we are working with the event organizer to identify new dates, and we will contact you as soon as we have confirmation. At that time, if you have any questions or concerns, you’ll be able to reach out to Ticketmaster Fan Support for assistance.

* If your event organizer is offering refunds for a rescheduled event, a refund link will be visible under the event in your Ticketmaster account.

* Please note that given the unprecedented circumstances, event organizers are constantly assessing the situation and making determinations regarding refunds. If your event is not currently enabled for refunds, check back later, as this status may change.

* If your event was postponed or rescheduled and you are unable to attend (and resale is enabled for your event), you can sell your tickets to other fans on our safe and simple Ticketmaster resale marketplace. If refunds are not allowed for your event and you post through ticketmaster.com, we will waive seller fees for fans that create(d) resale postings from March 17 through May 31.

* For additional information, you can contact our Fan Support team. Please note that due to the high volume of inquiries, we are experiencing longer than normal wait times. We very much appreciate your patience and understanding at this time.

For now, we want to thank you for being such a valued part of the live entertainment family. We are working around the clock on solutions to make this process as streamlined as possible for our fans.

At Ticketmaster, our mission is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being a part of the broader community of like-minded, dedicated fans, which is why we’d like to take a moment to offer our most heartfelt support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favorite live events as soon as possible.

Sincerely,

Ticketmaster

*** end of transmission ***

PiercingMetal Thoughts: Based on all of these announcements, I’ve had my hands full in keeping anyone who finds our words informed. I think I’ve written about ten narratives for the bands who’ve needed to put their happenings on hold and let’s face it, good health is more important than rocking out. I’ve been updating my calendar for you to make sure the smaller shows can be looked into for refunds or arranging for the new dates because there are so many smaller places out there that don’t use Ticketmaster as their ticketing system. I know that Eventbrite, TicketWeb and more are in play for a number of places. I am not sure how those who paid cash will make out but I would not waste time in investigating. Do it from home of course as I don’t think we should be walking around outside at the moment. Let’s keep hopeful about all of this as its still early but I do feel that we are in for a little bit of an uncomfortable ride. Stay healthy my friends. Chime in down below if you like. All topical notions will be approved ASAP.

Official Website: http://www.ticketmaster.com

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